Ordering a gift certificate is very similar to placing an order. Once you have filled in the details you will be taken to the checkout. The recipient of the gift certificate will then receive an email with a code. This is used just like entering a voucher code into a web site.
The person who received the gift certificate can then visit our web store, choose products from the catalogue and add them to cart.
At checkout he or she will be offered to redeem the certificate by entering the certificate’s code. The certificate’s worth will be subtracted from the order total. If the certificate doesn’t cover the order total completely, the rest of the sum can be paid.
If the amount of the goods is less than the certificate the balance can be used at a later date by entering the same code.
If you have any further questions please email us or call on 020 7740 1100
Due to the current lockdown conditions and subsequent impact on our core hospitality business, we have decided to reduce our office opening hours for the foreseeable future.
Starting from Monday the 18th of January we will be open from 8.00 – 14.00 daily (Monday to Friday), with our voicemail service available to take your order or query outside of these times.
These restricted hours will not impact on our capabilities in any way (we are currently operating at below 25% capacity) but will allow us to better allocate resources in light of the ongoing situation. We will review these arrangements on a weekly basis.
Thank you for your understanding and rest assured that we will be back to normal as soon as we possibly can.