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Drury Tea & Coffee Company is owned and run by The Drury Tea & Coffee Co. Ltd. one of the UK's most respected tea blenders and coffee roasters in the country. If you would like to know what other services we offer please contact us or take a look at our corporate web site, http://www.drury.uk.com

Information Gathered:
Drury gathers information for one purpose! That is to offer you the use of our excellent services both easily and efficiently.

Drury asks for your contact information such as your name, address, email, and fax number if you are making an enquiry via the contact us form on the Drury website. We store this contact information internally to provide answers to your queries and do not share this information with any other parties.

When inputting your orders, we ask for contact information such as your name, address, email and phone number. This information is stored within the appropriate merchants secure order management suite so they can fully process your order.

Any demographic information gathered such as your address is only used to produce statistics, based on figures alone, for internal use. None of this information is shared within any 3rd parties.

We will release any information gathered from users, if so required, as part of a law enforcement agencies investigations.

Security:
Web security is a major concern to us. It is effectively our company's lifeblood and therefore we are constantly reviewing and where possible improving security.

Financial information - The collection of credit card information has a secure connection using Secure Socket Layer (SSL). An authorisation process is then carried out between Drury and SagePay one of the worlds leading payment gateway. This typically takes about two seconds. You will then receive confirmation of the acceptance (or refusal) of your payment. Credit card details are not kept on file by us. We do not have any access to Credit Card numbers put through our web shop. They are however stored on the SagePay system.

Use of Information:
We will only contact you if specifically requested by you. We don't send any unsolicited material using information gathered from our web site, neither do we sell information to third parties. The only information passed on to a third party is details of a sale to the relevant store holder so that the consumer receives his/her goods. This consists of the customer's name and address, and the products purchased. We do not send details of the credit card number, only confirmation that the payment was authorised.

It is our policy only to send email upon specific request. For example, we will send an email following up an inquiry made by yourself, if and only if you request a reply.

Information Distribution:
Drury will never wilfully disclose individually identifiable information about its customers to any third party without first receiving that customer's permission.

Any personal information that you provide will be used within Drury only, to help provide you with expert help and services.

Cookies:
Cookies are used to track a shopper's movements and purchases whilst they are shopping so that the shopping basket has a way of telling what items they require. The shopping basket will not function if the user sets their browser to reject cookies.

Within the secure ordering form, a user can opt to have the personal details to be 'remembered' to speed up future purchasing. This involves the placement of a further cookie on the users machine. To update these details during any further purchases the user must simply change the information as appropriate within the secure order form and check the update details box. The cookie previously placed on their machine will then be updated.

We don't include any personal information in the cookies.

Unsolicited Material:
Be assured that we never release any personal details to third parties, except details of an order you have made, which are forwarded to the relevant store holder to despatch the goods to you.

We will only contact you if you have requested us to do so or we think it will help speed up your order. We will send an email to you to confirm any orders you make in our shop, which will include the store you purchased from and the value of your order.

Opt-Out:
Every time Drury collects name and personal details about you, the following opportunities are given.

You can always decline to provide personal information in the first place. You can always decline to provide personal information at any stage during the use of our site. Any Web pages asking for information have a means of opting-out. This is most commonly achieved by use of a 'clear' button.

The only email communication you will ever be sent from the Drury site will be either a reply to an inquiry or a confirmation of an order.

Correcting and Updating:
This site never collects and stores contact information for any reason other than those listed below:

To reply to enquiries/requests.

Notification of Changes:
In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, a notice will be placed at the top of this page detailing the changes. This will also include a contact email address should any user require further clarification of these changes.

If we are going to use your personally identifiable information we may have collected in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner.

In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, a notice will be placed at the top of this page detailing the changes. This will also include a contact email address should any user require further clarification of these changes.

Links to more Information:
Electronic Frontier Foundation - Protecting rights and promoting freedom in the electronic frontier.

Electronic Privacy Information Centre - CDT works for public policies that advance civil liberties and democratic values in new computer and communications technologies.

Privacy Forum - A moderated digest for the discussion and analysis of issues relating to the general topic of privacy.

You own your own Web - Privacy, Free Expression and Ethics on the Internet.

Contacting the Web Site:
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

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The Drury Tea & Coffee Co. Ltd.
Unit 15 Rich Industrial Estate
Crimscott Street
London
SE1 5UF